Terms of Service

Terms of Service

Last updated: August 28, 2026

About These Terms

These Terms of Service govern your use of Lidded & Loaded at liddedandloaded.shop and any purchase you make through the site. The storefront is owned and operated by Harborview Trading Collective LLC, an independent retail operations company registered in Oregon. Harborview Trading Collective LLC is responsible for the catalog, pricing, promotions, order handling, fulfillment, and customer service described here. Lidded & Loaded is the public-facing name of the business and its online storefront. The company's postal address is 428 Harborview Avenue, Suite 12, Portland, OR 97205, United States.

Lidded & Loaded is an independent multi-brand specialist retailer of bento boxes and lunch containers. We are not an official Bentgo or LunchBots site, and nothing on this site should be read as suggesting affiliation with, or endorsement by, those manufacturers. All products we sell are genuine items purchased through authorized brand distribution channels.

Using This Site

By browsing, creating an account, or placing an order on liddedandloaded.shop, you agree to these terms. You may use the site only for lawful personal shopping purposes. You must be at least 18 years old, or have the permission and supervision of a parent or guardian, to make a purchase.

Accounts

You may browse without an account, but placing an order requires providing accurate contact and billing information. You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Please notify us at support@liddedandloaded.shop if you believe your account has been accessed without authorization.

Product Information and Catalog

Our catalog is a curated selection of bento boxes and lunch containers from trusted brands including Bentgo and LunchBots. We work to keep product descriptions, specifications, and care instructions accurate and consistent with the manufacturers' published product information. We re-review listings whenever a supplier signals a packaging or specification change. Product photographs are representative; minor variations in color or finish between what you see on screen and the physical product are possible. We reserve the right to correct errors, update listings, or remove items from sale at any time.

Pricing, Promotions, and Coupons

All prices are shown in US dollars (USD). Because our buying terms differ by supplier and season — including case-pack commitments that reset quarterly — prices may vary between items and over time. An item discounted during a promotional window may return to standard pricing when that window closes; this reflects sourcing economics, not any difference in the product itself. Every unit, whether full-price or discounted, comes from the same authorized stock and carries the same quality standards and returns eligibility.

We periodically run promotions funded from our own marketing budget and seasonal volume discounts. Our current offer gives you 10% off eligible orders with code LUNCH10. Coupon eligibility is determined by checkout rules at the time of purchase, and we may modify or end a promotion at any time before your order is confirmed.

Orders and Acceptance

Your order is an offer to purchase. We accept it when we send your order confirmation. In the rare event of a pricing or availability error, or if an item becomes unavailable after you order, we may cancel the affected order or line item and issue a full refund for it. We will notify you by email if this happens.

Payment

We accept credit cards and PayPal. Payment is charged when your order is confirmed. You represent that you are authorized to use the payment method you provide.

Shipping

We ship within the United States through our carrier partners. Standard shipping is $8.00, and shipping is free on orders over $45.00. Delivery timelines vary by destination and carrier. Once your order ships, you can track it at any time using the tracking link in your order confirmation email.

Returns and Refunds

Returns are accepted within 30 days of delivery. Items should be returned in their original condition and packaging where possible. Once we receive and inspect your return, we will issue a refund to your original payment method. Refunds for confirmed defects or authenticity failures are handled under the Authenticity and Quality section below and are expedited ahead of standard return processing.

Warranty

Warranty coverage follows the manufacturer's product warranty and support guidance for each item. As an independent retailer, we do not issue our own manufacturer warranties and we do not extend manufacturer warranty terms beyond what the manufacturer publishes. If you need help initiating a warranty claim, contact us at support@liddedandloaded.shop and we will point you to the right manufacturer resources.

Authenticity and Quality Commitment

Our commitment

Every item we sell is a genuine, new product from the authentic manufacturer's production, sourced exclusively through authorized distribution channels with batch documentation retained for every inbound case. We do not accept gray-market, refurbished, or second-quality units. The operating company guarantees this origin on every order: if any unit is ever shown to be otherwise, you receive a full refund plus return shipping, without dependency on the standard 30-day returns window.

Our quality controls

• Inbound verification: case labels, seals, and batch documentation are checked at receiving; shipments missing batch documentation are refused.
• Random sampling: units from each batch are sampled for gasket fit, latch cycles, and finish defects.
• Wear testing: best-selling SKUs are tested through repeated dishwasher and daily-use cycles.
• Monthly audits: return reasons are audited monthly; any batch showing abnormal defect rates is quarantined pending review.

Inspecting your order

When your order arrives, we encourage you to inspect the packaging seal, batch markings, gasket seating, and latch action, and — where applicable — to run a fill-and-tilt leak test before first packed use. Reporting within the first few days makes batch tracing fastest.

If you believe an item is not authentic or is defective

Submit a claim to support@liddedandloaded.shop with the following:

• Your order number from your confirmation email
• Photographs of the product from at least two angles
• A photograph of the packaging, including any printed batch or date codes
• A short description of the suspected discrepancy and when you noticed it

Your claim is acknowledged with a case number by our quality department within one business day. We compare your photos against retained reference samples from the same batch and, if the photos are inconclusive, request confirmation directly from the supplier. You receive a written outcome with findings and a remedy within five business days of a complete submission. Confirmed defects or authenticity failures are remedied with a refund or replacement at your choice, expedited ahead of standard return processing, and logged into our monthly batch audit. Confirmed authenticity failures also result in the affected batch being permanently withdrawn from sale.

Intellectual Property

All site content — including text, imagery, layout, and code — is owned by Harborview Trading Collective LLC or its licensors and is protected by applicable intellectual property law. Brand names such as Bentgo and LunchBots are trademarks of their respective owners; their appearance on this site identifies products we independently sell and does not imply affiliation or endorsement. You may not reproduce, redistribute, or create derivative works from site content without our written permission.

Acceptable Use

You agree not to: misuse the site or interfere with its operation; scrape, harvest, or resell catalog data; place fraudulent or bad-faith orders; submit false claims or reviews; or use the site in any way that violates applicable law or the rights of others. We may suspend or terminate access for violations of these terms.

Service Availability

We aim to keep liddedandloaded.shop available at all times, but the site is provided on an "as available" basis and may be temporarily unavailable for maintenance, technical issues, or reasons beyond our control. We do not guarantee uninterrupted access.

Disclaimers

To the fullest extent permitted by law, the site and its content are provided "as is" and "as available" without warranties of any kind, express or implied, except as expressly stated in these terms or in a manufacturer's published product warranty. Nothing in these terms limits your rights as a consumer under applicable law.

Limitation of Liability

To the fullest extent permitted by law, Harborview Trading Collective LLC and its operators will not be liable for indirect, incidental, special, or consequential damages arising from your use of the site or your purchase. Our total liability for any claim related to an order is limited to the amount you paid for that order. This does not limit liability for our own gross negligence or willful misconduct, or for any liability that cannot be excluded under applicable law.

Governing Law

These terms are governed by the laws of the State of Oregon, United States, without regard to conflict-of-law principles. Any dispute arising from these terms or your use of the site will be resolved in the courts located in Oregon, unless applicable consumer law gives you the right to bring a claim elsewhere.

Changes to These Terms

We may update these terms from time to time. The "Last updated" date at the top shows when the current version took effect. Material changes will be highlighted on the site. Your continued use of the site after changes take effect constitutes acceptance of the updated terms.

Contact Us

General support

Customer support is available by email at support@liddedandloaded.shop. Our shared service window is Monday through Friday, 9:00 AM to 5:00 PM Pacific Time (America/Los_Angeles), excluding major U.S. holidays. Messages received outside these hours are queued in arrival order and answered at the start of the next business day; order tracking remains available around the clock through your order confirmation links.

The general support inbox handles orders, billing, and general questions, and routes messages to the correct specialist team on the same business day. First response within 1 business day. To help us resolve your request quickly, please include your order number or checkout email, the product name or listing link, and a brief description of your request.

Legal and privacy requests

For data access, deletion, and correction requests, privacy questions, or IP inquiries, contact legal-privacy@liddedandloaded.shop. We verify the requester's identity before disclosing or modifying any data. First response within 3 business days. Please include the email address associated with your account, the specific right you are exercising, and sufficient detail to verify your identity.