Shipping Policy

Shipping Policy

Last updated: August 28, 2026

Lidded & Loaded is an independent multi-brand specialist retailer of bento boxes and lunch containers from trusted brands, operated by Harborview Trading Collective LLC, 428 Harborview Avenue, Suite 12, Portland, OR 97205, United States. This policy explains how your order ships, what shipping costs, and what to do if a delivery does not go as planned. Orders ship to the United States, and all charges are in USD.

Shipping Charges and Free Shipping Threshold

• Free standard shipping on orders over $45.00.
• Standard shipping: $8.00 for orders at or below that threshold.

The shipping charge is calculated at checkout based on your order total, and the free-shipping threshold applies before taxes or fees. If you return items, our returns policy governs refunds within 30 days of delivery.

Order Confirmation and Address Accuracy

When you place an order, you will receive an order confirmation email containing your order details and links for self-service tracking. Please review your shipping address carefully before checkout. If you notice an error, contact us as soon as possible — if the order has not yet entered final-mile transit, our shipping support team can correct the address. We are not responsible for deliveries delayed or misdirected due to an incorrect or incomplete address entered at checkout.

Tracking and Split Shipments

Tracking information is provided through your order confirmation links, which remain available around the clock. Some orders may ship in multiple packages, depending on item availability and warehouse location; each package will have its own tracking status. If part of your order ships separately, you are not charged additional standard shipping fees as a result.

Carrier Events, Delays, and Failed Delivery

Delivery dates are estimates, and carriers occasionally experience delays, exceptions, or failed delivery attempts. If a carrier reports a delivery exception or your package appears stalled, contact our shipping support team. We check the carrier's latest scan status, identify the exception type, and initiate carrier investigations for lost or stalled shipments. If a carrier makes a failed delivery attempt, follow the carrier's instructions for redelivery or pickup; if the package is returned to us, we will help you arrange a new shipment.

Missing or Damaged Packages

If your order never arrives, or arrives damaged, we want to make it right:

• Lost or stalled shipments: We check the latest carrier scans and open a carrier investigation on your behalf.
• Damaged shipments: Please send photographs of the outer packaging and the affected items. Once photo evidence is received, we will reship or refund the damaged shipment.

Getting Help with Your Shipment

Primary Support

Customer support is available by email at support@liddedandloaded.shop. This inbox handles orders, billing, and general questions. Please include your order number or the email used at checkout, the product name or listing link, and a brief description of your request. We acknowledge receipt, resolve requests within general scope directly, and route anything else to the matching specialist department the same business day, confirming to you which department owns your case. First response time is within 1 business day.

Dedicated Shipping Support

For carrier delays, lost package claims, delivery exceptions, address corrections, and damaged-in-transit reports, email shipping@liddedandloaded.shop. Include your order number and tracking number, the delivery address as entered at checkout, and photographs of the outer packaging for damage claims. First response time is within 1 business day. Cases that exceed routine scope are escalated to the operations manager, who authorizes reshipments and carrier claims.

Service Hours

Our support teams operate Monday through Friday, 9:00 AM to 5:00 PM Pacific Time (America/Los_Angeles), excluding major U.S. holidays. Messages received outside these hours are queued in arrival order and answered at the start of the next business day. Order tracking remains self-service around the clock through your order confirmation links.

Related Policies

Returns are accepted within 30 days of delivery. Warranty coverage follows the manufacturer's product warranty and support guidance — we are an independent retailer, not the manufacturer, and we encourage you to review published product information for warranty details. We accept credit cards and PayPal. If you have questions not covered here, contact us at support@liddedandloaded.shop.