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Contact Lidded & Loaded

Lidded & Loaded is an independent multi-brand specialist retailer focused on bento boxes and lunch containers from Bentgo and LunchBots. Whether you have a question before you buy, need help with an order already on its way, or want to report a problem with a product you received, this page points you to the right team.

We aim to give clear product information and helpful support before and after your order. Below you will find our operating details, business hours, and a full directory of every support department so your message reaches the right inbox the first time.

Who Operates This Store

Lidded & Loaded is owned and operated by Harborview Trading Collective LLC, an independent retail operations company registered in Oregon. Harborview Trading Collective LLC curates the catalog, sets prices and promotions, fulfills orders through carrier partners under the store's published shipping rules, and runs all of the customer service departments listed on this page. The storefront name and domain remain the public-facing identity of the business.

Merchant address: 428 Harborview Avenue, Suite 12, Portland, OR 97205, United States

The store has been operating since 2019 and carries a curated selection of 329 bento boxes and lunch containers across the Bentgo and LunchBots lines, so shoppers can compare options before checkout.

Primary Support Channel

For general questions about orders, billing, or anything that does not clearly match a specialist department below, write to our general inbox:

Email: support@liddedandloaded.shop

What the General Inbox Handles

• Serving as the general inbox for orders, billing, and questions that do not match a specialist department
• Routing messages to the correct specialist team on the same business day

How We Handle Your Message

When your message arrives, we acknowledge receipt and confirm the request type. If the request falls within general scope, we resolve it directly; otherwise we route it to a specialist department with the full message thread and confirm to you which department now owns the case. Unmatched cases escalate to the operations manager.

Expected first response: within 1 business day.

What to Include

• Your order number or the email used at checkout
• The product name or listing link
• A brief description of your request

Business Hours and Time Zone

Our shared service window is Monday through Friday, 9:00 AM to 5:00 PM Pacific Time (America/Los_Angeles), excluding major U.S. holidays. Messages received outside this window are queued in arrival order and answered at the start of the next business day. In the meantime, order tracking remains self-service around the clock through the links in your order confirmation email.

Specialist Departments

Pre-Sales: Product Questions Before You Buy

Email pre-sales@liddedandloaded.shop

Responsibilities: product comparison guidance across the brand lines we carry, questions on capacity, materials, care, and compatibility before purchase, and matching recommendations to adult, school, or workplace use cases.

Handling flow: we review your requirements against current catalog options, provide a short comparison of two or three suitable listings, and flag any current promotion that may apply. If a material or certification question requires specification verification, your case escalates to the quality assurance department.

Expected first response: within 1 business day.

Please include:

• Intended use (adult, child, insulated transport, etc.)
• Desired capacity or compartment layout
• Any material preferences or allergy-related constraints

After-Sales: Returns, Refunds, and Replacements

Email after-sales@liddedandloaded.shop

Responsibilities: returns initiated under the store's 30-day returns window from delivery, refund status inquiries and replacement requests, and care, usage, and cleaning guidance after delivery.

Handling flow: we verify the request falls within the published returns window from your delivery date, issue return instructions and the return address for your fulfillment region, and track the inbound return. We confirm your refund or replacement within two business days of receipt. Damaged or defective returns escalate to the quality assurance department.

Expected first response: within 1 business day.

Please include:

• Your order number
• The item(s) to be returned or replaced
• The reason for the return (changed mind, fit, preference)

Quality Assurance: Defects and Authenticity Concerns

Email quality@liddedandloaded.shop

Responsibilities: authenticity claims and suspected non-genuine products, defect reports including gasket or latch failures, batch tracing, and managing the written claim review process end to end.

Handling flow: we issue a case number and acknowledge your complete submission, compare the item against retained reference samples from the same inbound batch, and consult the supplier if photo evidence is inconclusive. You receive a written outcome with findings and the applicable remedy. Remedies beyond the standard refund-or-replacement scope are authorized by operations management.

Expected first response: within 1 business day.

Please include:

• Your order number
• Photographs of the product, packaging, and batch markings
• A description of the defect or authenticity concern

Shipping Support: Delays, Losses, and Damage in Transit

Email shipping@liddedandloaded.shop

Responsibilities: carrier delays, lost package claims, and delivery exceptions; incorrect or incomplete address corrections; damaged-in-transit reports and evidence intake.

Handling flow: we check the carrier's latest scan status and identify the exception type, initiate carrier investigations for lost or stalled shipments, and reship or refund damaged shipments after photo evidence is received. Address corrections are possible for orders not yet in final-mile transit. Reshipments and carrier claims above routine scope are authorized by the operations manager.

Expected first response: within 1 business day.

Please include:

• Your order number and tracking number
• The delivery address as entered at checkout
• Photographs of the outer packaging for damage claims

Legal and Privacy: Data Rights and Legal Correspondence

Email legal-privacy@liddedandloaded.shop

Responsibilities: data access, deletion, and correction requests under applicable privacy law; privacy policy interpretation questions and consent withdrawal; IP inquiries, takedown notices, and legal correspondence.

Handling flow: we verify the requester's identity before disclosing or modifying any data, log the request with its statutory response deadline, and complete the action in writing, confirming what was changed or disclosed. Requests requiring legal determination escalate to the operating company's external privacy counsel.

Expected first response: within 3 business days.

Please include:

• The email address or account associated with the data request
• The specific right being exercised (access, deletion, correction)
• Sufficient detail to verify the requester's identity

Choosing the Right Department

Warranty Questions

Warranty coverage for the products we carry follows each manufacturer's product warranty and support guidance. If you believe a defect falls under a manufacturer's warranty, start with our quality assurance team at quality@liddedandloaded.shop and we will help you determine the appropriate next step based on the published product information.

Thank you for shopping with Lidded & Loaded. We are here to help before and after your order.