Refund Policy

Refund Policy

Last updated: August 28, 2026. Lidded & Loaded is an independent multi-brand specialist retailer for bento boxes and lunch containers, operated by Harborview Trading Collective LLC, 428 Harborview Avenue, Suite 12, Portland, OR 97205, United States. This policy applies to all orders placed through liddedandloaded.shop.

Return Window

Returns are accepted within 30 days of delivery. To be eligible, items must be returned within this window, unused and in their original packaging with any seals, inserts, and batch markings intact. Please retain your packaging materials until you are confident you will keep your order.

How to Start a Return

Contact our after-sales team at after-sales@liddedandloaded.shop with the following information:

• Your order number
• The item(s) you wish to return or replace
• The reason for the return (changed mind, fit, or preference)

The after-sales department will confirm your request falls within the returns window, issue return instructions and the return address for your fulfillment region, and track the inbound return. Refunds or replacements are confirmed within two business days of receipt of the returned item. First response is within one business day.

Refunds

Once your return is received and inspected, a refund is issued to the original payment method used at checkout. We accept credit cards and PayPal, and refunds are processed through the same method. Please allow additional time for your bank or payment provider to post the refund.

Damaged, Incorrect, or Quality Concerns

If your order arrives damaged or incorrect, or if you identify a defect such as a gasket or latch failure, contact quality@liddedandloaded.shop. Include your order number, photographs of the product, packaging, and batch markings, and a description of the concern. You will receive a case number and acknowledgment within one business day.

Quality and Authenticity Review Process

Every claim receives a structured written review:

• Acknowledgment: A claim acknowledgment and case number are issued by the quality department within one business day.
• Comparison: Submitted photographs are physically compared against retained reference samples from the same inbound batch.
• Supplier confirmation: If photos are inconclusive, direct supplier confirmation is requested.
• Written outcome: A written outcome with findings and the applicable remedy is issued within five business days of a complete submission.

Authenticity Guarantee

All products are sourced exclusively through authorized distribution channels, with batch documentation retained for every inbound case. No gray-market, refurbished, or second-quality units are accepted. Every item sold is a genuine, new product from the authentic manufacturer's production, and Harborview Trading Collective LLC guarantees this origin on every order. If any unit is ever shown to be otherwise, you receive a full refund plus return shipping, without dependency on the standard returns window.

To submit an authenticity claim, provide your order number, photographs of the product from at least two angles, a photograph of the packaging including any printed batch or date codes, and a short description of the suspected discrepancy and when it was noticed. Confirmed authenticity failures result in a full refund including outbound and return shipping costs, and the affected batch is permanently withdrawn from sale.

Remedy and Resolution

Confirmed defects or authenticity failures are remedied with a refund or replacement at your choice, expedited ahead of standard return processing, and logged into the monthly batch audit. All authenticity and quality claims receive a written resolution. The quality assurance department manages the written claim review process end to end; any remedy beyond the standard refund-or-replacement scope is authorized by operations management.

Warranty Coverage

Warranty coverage follows the manufacturer's product warranty and support guidance. Lidded & Loaded is an independent retailer and is not affiliated with, or an official site of, the brands it carries. For warranty service beyond our returns process, we are happy to point you to the appropriate manufacturer support guidance.

Shipping Fees

Original shipping charges are governed by our published shipping rules: free shipping on orders over $45.00, and standard shipping at $8.00. Where a return is due to a confirmed defect, incorrect item, or authenticity failure, we refund the applicable shipping costs as described above.

Contacting Us

• General support: support@liddedandloaded.shop — orders, billing, and general questions; first response within one business day.
• After-sales department: after-sales@liddedandloaded.shop — returns, refund status, replacements, and care guidance.
• Quality assurance department: quality@liddedandloaded.shop — defect reports, authenticity claims, and batch tracing.

Customer support is available by email, Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major U.S. holidays. Messages received outside these hours are queued in arrival order and answered at the start of the next business day. Please include your order number or the email used at checkout, the product name or listing link, and a brief description of your request.