Privacy Policy

Privacy Policy

Last updated: August 28, 2026

This Privacy Policy explains how Lidded & Loaded ("we," "us," or "our") collects, uses, and protects information when you shop with us at liddedandloaded.shop. Lidded & Loaded is an independent, multi-brand specialist retailer focused on bento boxes and lunch containers from trusted brands, including Bentgo and LunchBots.

Who We Are

The storefront Lidded & Loaded is the public-facing identity of our business. Our text-only operating entity is Harborview Trading Collective LLC, an independent retail operations company registered in Oregon, focused on curated kitchenware and lunch-carrying products sold through its own online storefronts.

Harborview Trading Collective LLC owns and operates this storefront, including catalog curation, order handling, pricing, promotions, and customer service. The storefront name and domain remain the public-facing identity of the business. For the purposes of this policy, references to "we," "us," and "our" mean both the storefront you interact with and the operating entity behind it.

Our postal address is 428 Harborview Avenue, Suite 12, Portland, OR 97205, United States. We have operated since 2019.

Information You Provide

We collect information you choose to give us, including when you place an order, contact support, or sign up for communications. This may include:

• Contact details, such as your name, email address, and shipping address
• Order details, such as the products you purchase, your order number, and order history
• Support messages, including the content of emails you send us and any details you include so we can help you
• Payment-related information, handled as described in the Payment Processing section below

Information Collected Automatically

When you visit liddedandloaded.shop, our systems automatically collect certain technical information to keep the site working and to understand how it is used. This may include your IP address, browser type, device characteristics, pages viewed, and the referring site or link that brought you to us. We use this information to operate the store, maintain security, and improve the browsing experience.

Transaction and Support Records

When you place an order, we keep a record of the transaction, including what you purchased, the amounts charged, your shipping details, and the order status. Orders are fulfilled through carrier partners under our published shipping rules, with free shipping on orders over $45.00 and standard shipping at $8.00.

When you contact us, we keep a record of the correspondence. Our general support inbox serves orders, billing, and general questions, and routes messages to the correct specialist team when needed. We retain these records so we can track and resolve your request, honor our returns window, and maintain a history of your interactions with us.

How We Use Information

We use the information we collect to:

• Process orders, arrange shipping, and handle returns accepted within 30 days of delivery
• Administer pricing, promotions, and discount eligibility, including coupon codes such as LUNCH10 for 10% off eligible items
• Provide customer support before and after your order
• Operate, secure, and improve the storefront
• Respond to legal and privacy requests and comply with applicable law

Service Providers

We work with trusted service providers who help us run the store, such as hosting providers, shipping carriers, and communication tools. These providers process information on our behalf to deliver their services. We do not sell your personal information.

Payment Processing

We accept credit cards and PayPal. Payments are handled by our payment processors, and your payment details are submitted directly to them rather than stored by us. We receive only the information necessary to confirm your payment and manage your order, such as a confirmation of the transaction and the last digits of your card where applicable.

Cookies and Similar Technologies

Our store uses cookies and similar technologies to keep the site functioning, remember items in your cart, and understand site usage. You can control or delete cookies through your browser settings, though disabling certain cookies may affect how parts of the store work, such as checkout.

Security

We take reasonable technical and organizational measures to protect the information we hold, including limiting access to those who need it to perform their roles. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we work to safeguard your data throughout its lifecycle with us.

Retention

We keep personal information only as long as needed for the purposes described in this policy, such as fulfilling orders, providing support, honoring our returns window, meeting legal and accounting obligations, and resolving disputes. When information is no longer needed, we delete or de-identify it.

Your Choices

You have choices about your information:

• You can update or correct your contact details by contacting us
• You can opt out of non-essential communications at any time using the unsubscribe link or by contacting us
• You can control cookies through your browser settings

Applicable Privacy Requests

Depending on where you live, you may have rights under applicable privacy law, such as the right to access, correct, or delete your personal information, or to withdraw consent. To exercise a right, contact our dedicated legal and privacy department at legal-privacy@liddedandloaded.shop and include the email address or account associated with the request, the specific right you are exercising, and enough detail to verify your identity.

When we receive a privacy request, we verify the requester's identity before disclosing or modifying any data, log the request with its statutory response deadline, and complete the action in writing, confirming what was changed or disclosed. Requests requiring a legal determination may be escalated to our external privacy counsel.

Minors

Our store is intended for general audiences and is not directed at children. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The "Last updated" date at the top of this page shows when the current version took effect. Continued use of the store after an update means you accept the revised policy.

Contact Us

For general questions about this policy or your information, contact our customer support at support@liddedandloaded.shop. Our shared service window is Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major U.S. holidays. Messages received outside these hours are queued in arrival order and answered at the start of the next business day. Order tracking remains self-service around the clock through the links in your order confirmation.

For privacy-specific matters, including data access, deletion, and correction requests, contact our dedicated department at legal-privacy@liddedandloaded.shop. We respond to privacy requests within 3 business days, and general support inquiries within 1 business day.

You can also reach us by mail at:

Harborview Trading Collective LLC
Lidded & Loaded
428 Harborview Avenue, Suite 12
Portland, OR 97205, United States